We Honor
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Power Warehouse Support & Help Page
Power Warehouse Guarantee:
If any Power Warehouse product damages the notebook/laptop computer, cellular phone or any other device for which it was made, Power Warehouse will repair or replace the device ABSOLUTELY FREE! (That's how confident we are of the quality of our products.)
We Ship In-Stock Orders Within 24 Hours:
Power Warehouse will ship all in-stock orders within 24 hours of receipt of order. If you select the UPS Overnight option and your battery is not shipped by the next business day, you will receive a full explanation of the delay via fax or e-mail. Shipping options are:
UPS Ground (2 - 7 working days) $6.95 per order
UPS 2-Day Air $16.95 per order
UPS Overnight $26.95 per order
Returns (RMAs) and Warranty Information:
All Power Warehouse products are covered with a full one year manufacturer's warranty.
For all returns, please call us between 08:30 and 17:00 Pacific Standard Time
Monday through Friday at (626) 961-1650 or e-mail us at techsup@powerwarehouse.com
and request a Returned Merchandise Authorization Number (RMA #). Please note that
we cannot accept returns without an RMA #. All returns must be shipped prepaid.
Payment Options:
We accept VISA and MasterCard over the Internet via Secure Sockets Layer (SSL), which is on our Secure Server. If you prefer to mail us your order, we accept VISA, MasterCard and checks. If you desire to mail or fax us your order, please click here Orderform for our PDF orderform or here for our textual orderform.
Using Our Shopping Cart:
The Power Warehouse Shopping Cart is a dynamic shopping cart program using a special programming language from Microsoft called Active Server Pages (ASPs) tied into a backend database (that is what allows us to keep track of what you ordered and when). What this means is that you can search for a product or products, add it to your shopping cart, go to non-shopping pages, and the value of your shopping cart will be retained! Once you find what you're looking for, there will be a box for the Quantity you desire and, next to that, a Add to Cart button. When you have completed your shopping, click the Checkout button or the checkout hyperlink and we'll start the process of fulfilling your order - it's that simple shopping with us!
About Your Order:
We will ship your order within 24 hours after processing. You will receive an
order confirmation via e-mail (please double check that we have your right e-mail
address when ordering). Additionally, you will receive an Order ID when you're
on our secure server; please write down this number - it will be used as our reference
number for your order and will allow us to more quickly answer any questions you
may have about your order. Please direct all order questions to custserv@powerwarehouse.com
or call our special order helpline at (626) 961-3000.
Year 2000 (Y2K) Compatibility:
All PowerWarehouse products are Y2K-compliant as they are not date-sensitive. Additional questions about our y2k compliance? Please e-mail us at custserv@powerwarehouse.com or call our special order helpline at (626) 961-3000.
Don't See What You Need?:
If you can't find the product(s) that you need, let us know. If you like, we'll also add you to our mailing list and keep you abreast of all that's going on with portable power and here at PowerWarehouse.
More Questions?
Have a question that wasn't answered here? Please e-mail us at techsup@powerwarehouse.com
and we'll get right back to you with the answer!
Thank you,
Power Warehouse
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